Frequently Asked Questions
Everything you need to know about your pet's gear.
How do I choose the right size harness for my active pet?
We recommend measuring your pet's neck and chest circumference using a soft tape measure. Compare these measurements against our detailed size chart found on each product page to ensure a secure and comfortable fit for sports and outdoor activities.
What is your shipping policy for high-performance gear?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited orders are processed within 24 hours to get your pet back in the game as quickly as possible.
Are HankPets products durable enough for intense outdoor sports?
Absolutely. Our products are crafted from military-grade nylon and reinforced stitching designed to withstand extreme weather, heavy pulling, and high-impact movements common in canine sports.
What is your return policy if the gear doesn't fit?
We offer a 30-day hassle-free return policy. If the item is unused and in its original packaging, you can return or exchange it for a different size to ensure your pet has the perfect equipment.
How should I clean my pet's sports equipment?
Most of our gear is machine washable on a gentle cycle with cold water; however, we recommend hand washing and air drying to preserve the integrity of the reflective strips and specialized buckles.
Do you offer a warranty on your training and agility kits?
Yes, all HankPets professional gear comes with a 1-year manufacturer warranty against defects in materials and workmanship, giving you peace of mind during every training session.